In the event of a flood, JAE can act quickly to remedy affected carpets and furnishings. Utilising our innovative drying technology, we can often dry onsite in most cases. We restore saturated carpets and fabrics to their pre-loss condition wherever possible. JAE are also specialists in structural drying.
We’ve had years of experience restoring flooded buildings and we understand just how stressful these situations can be.
When your home is hit with a flood, staying safe and minimising damage is key. Once safe, getting help is the next priority, as you’re now in a race against mould.
A flood can be a stressful event, but staying calm and taking the right steps can minimise damage. Here's what NOT to do after your property has been flooded:
The JAE team are experts at taking care of all sorts of flood clean ups. Below are the main types of flood events we help to restore:
At JAE, we specialise in restoring a wide range of items and structures after flooding to bring your property back to its pre-damage condition. Unless it is unsafe to do so, our skilled technicians can salvage and repair:
Our comprehensive restoration services aim to not only repair the visible damage but also address any hidden issues to ensure a healthy and safe living environment.
A JAE Certified Water Damage Restoration Technician will assess the damage at your property.
Advanced moisture mapping technology is used to determine the best method of restoration.
All excess water must be removed before drying can take place.
Your furniture will be moved and assessed to ensure it is not damaged in the process.
With the use of our advanced drying equipment, water is evaporated, then condensed to remove it from your property.
To ensure the process works quickly and effectively, all equipment is monitored and must be left on at all times.
Throughout the process, we will be around regularly to monitor the progress.
Once the carpet is dry, we will relay your carpet and move your furniture back in place.
If you need any help or have any questions along the way, let us know and ‘We’ll take care of it’.
Floods don't wait for convenient hours.That's why JAE's flood restoration specialists are available 24/7.We understand that a flood can be a stressful experience, and we want you to know that help is always just a phone call away.No matter the time of day or night, our team is ready to respond quickly.
JAE technicians have a deep understanding of moisture control (psychrometry) and construction materials/methods, as well as extensive hands-on experience that is reflected in their international certifications from IICRC in Water DamageRestoration (WRT) and Applied Structural Drying (ASD).
As a preferred supplier to New Zealand’s largest insurance companies, we work to strict Service Level Agreements that will give you peace of mind that your claim is being handled by a professional team that are trusted experts in flood restoration. We’ll work with your insurance provider to ensure a seamless experience for you.
JAE have many years of experience with major flood disaster restoration. In the event of a state of emergency it’s all hands on deck, we’ll send technicians from around the country to the affected area/s and increase our office supportto help as many people as quickly as we can.
JAE has Kiwi’s covered with 35 branches around New Zealand, so whether you’re inAuckland’s CBD or rural Canterbury we can take care of your flood. Our nationwide team means that when there’s a national emergency we can pool our resources for a more efficient response.
At JAE, we use the latest and most advanced technology to ensure thorough and efficient flood restoration. Our specialised extraction, drying, and moisture measurement equipment is designed to handle every aspect of water damage and flood cleanup.
We are available 24 hours a day to help you handle your water emergency. Just call us at 0800 225 552 and our Customer Service Advisors will have a certified restoration specialist get in touch with your right away.
You will speak with a certified restoration specialist very soon after your call. Then once we view the damage, our trained certified technician will follow our industry standards to ensure your home is restored how it was before the damage occured.
That depends on the extent of the damage, what carpet and flooring you have, and how many stories of the house are affected. On average, a flood restoration can take anywhere between 3 and 8 days, longer if there are building repairs needed after drying. Our technician will assess the work required and give you a reasonable estimate of the time it could take. Of course, the weather, humidity, and the season are factors to consider. Fixing structural damage will require more time and should only be done by reputable contractors.
Usually yes, if it is safe to do so and a health and safety site induction is carried out. As your house becomes a temporary worksite during the restoration, there may be hazards present, but access can be arranged if it can be done safely. Removing possessions that have not been cleaned yet is not recommended as it may contaminate the property you are staying at. We care about the safety and well-being of our customers.
Usually yes, though there will be additional hazards while we are drying. The technician will explain what you need to do. It depends on the extent of the flooding and the extent of the restoration work being done. Depending on the location and the extent of the flood in your home, this may not be advisable for health and safety reasons. Our technicians would be happy to discuss once we have assessed the areas requiring attention. Your home will be a work site for a while and may be unsafe due to various work-related hazards and cleaning chemicals. In addition, depending on the extent of the flooding and if remaining in the home is not ideal, we recommend talking to your insurance company about temporary accommodation.
In all cases of flooding, first, ensure that your family is safe. Localised home flooding may be caused by an in-house water leak, like a burst pipe or a leaking appliance. Check if the house is safe, are there electrical hazards or sagged ceilings at risk of falling? Turn off the water supply to the house if unable to isolate the leak. If it's a local leak, organise a plumber to attend to it. When flooding is caused by an external event, such as extreme weather events, overflowing waterways, a natural disaster, or even overflowing city sewers or storm drains, turn off the electricity supply. Ring your Insurance Company and JAE straight away. When external floodwaters have crossed your property, be aware of the following: The flood water may have affected your septic tank and effluent disposal field. If gully traps are over-flowing or your toilets are not working properly, you should not use the toilets until the problem is resolved. Rather use alternative toilets, i.e. public toilets if there are any nearby, portaloos or portable chemical toilets. If the flood water has not subsided yet, be sure to wear protective clothing, like rubber boots and gloves. You will not only be wading through the water itself, but you will also be walking through whatever the water has come into contact with, including chemicals, sewage, garbage and debris. Flood water can be highly contaminated or even toxic. You will not always be able to see these contaminants or hazards, so it is important to wear protective gear. Do not touch your mouth or nose with your gloves or hands or anything that has been in contact with the water as the water may be polluted with bacteria, mould, or chemical substances that can be harmful to your health. Safety is always more important than salvaging household items, so be wise as you assess the structural integrity of your property. Before you start removing the water or arranging for clean-up from a house flood, thoroughly document all flood damage with pictures and/or video. Include pictures of structural and property damage as well as household items and furnishings that have been damaged or destroyed. This will assist your insurance adjuster in making an accurate assessment of your loss. JAE has all the equipment and experience needed to remove floodwater and restore your home and its contents to pre-flood conditions.
If your claim is denied, you can request a written explanation and file an appeal providing additional documentation. Consulting a public adjuster or lawyer may also be an option.
Insurance companies can deny claims if the cause of damage is specifically excluded in your policy, you failed to mitigate further damage, lacked proper documentation, or other policy violations occurred. In some cases ‘gradual damage’ may not be covered as it isn’t sudden or accidental, rather its deterioration that has happened over time.
The excess or deductible is the amount you must pay out-of-pocket before insurance kicks in. Deductibles for water/flood claims can range from a few hundred to thousands of dollars depending on what was agreed to when taking out your policy. Details of your excess will be included in your policy documents.
Claim processing times can vary significantly based on the insurer, extent of damage, and complexity of the claim. Some simple claims may be processed in weeks while larger claims can take months.
Insurers typically require photos/videos of the damage, receipts/documentation for damaged items, proof of the cause of water intrusion, and a detailed list of damaged contents.
Insurance policies can vary greatly in their coverage for water/flood damage. Typical coverages may include repairs, replacement of damaged contents, temporary living arrangements, mould remediation, and professional restoration services. Review your policy carefully.
Many home insurance policies specifically exclude flood damage, so it's crucial to check your policy details. Some may cover certain types of flooding but not others.
Yes, JAE communicates continuously with the insurance company until the work is completed, providing reports and updates.
Your Insurance company will have specific details on how to submit a claim and what you can do in the meantime to assist with the process. Sometimes you can submit a claim online, this is very helpful when the phone lines are very busy. For some general guidelines please visit the ICNZ Website.
Yes, it's generally advisable to contact your insurance provider immediately after water damage occurs, before making any permanent repairs beyond basic mitigation efforts. Following their procedures is crucial for insurance cover.
No matter what kind of flood you’ve had - whether you’re knee deep in water in your commercial property after a major weather event or you’ve just had a small leak at your house - JAE are the team to call! We’re always available for a flood emergency response, and in the case of a natural disaster we round up our nationwide team so we can help the most people as quickly as possible.
We know floods can be stressful, so give us a call today and we’ll take care of all your flood and water damage issues!
Call JAE now
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JAE provide a wide range of services for both residential and commercial customers. Our services include everything from carpet and rug cleaning, upholstery cleaning and stain treatments to full flood and fire restoration services and pest control.
JAE offers a variety of odour treatments that can eliminate, not just mask, strong and offensive odours.
With our fabric protection products, you can relax and enjoy your home and furnishings with peace of mind, knowing they are well protected.
JAE offers highly specialised and delicate cleaning and stain treatments to revive and enhance most rugs.
We love getting feedback on how our technicians perform out on the job. It's incredibly important to us here at JAE that we take care of not only the issue or event, but also that we take care of the people involved. This letter warmed our hearts!
Water damage on your furniture is just one of the many mishaps life can throw at you! But fear not and don't let water damage dampen your spirits! JAE shares quick and easy solutions to get you back to your daily routine as soon as possible.
JAE Wanaka is once again under the ownership of John Brosnan, who opened this branch 30 years ago! Read Andrew Ravenscroft's story, your local Wanaka technician and JAE Tech of the Year 2021, and know how his passion and commitment to providing the best possible service.
We love getting feedback on how our technicians perform out on the job. It's incredibly important to us here at JAE that we take care of not only the issue or event, but also that we take care of the people involved. This letter warmed our hearts!
Water damage on your furniture is just one of the many mishaps life can throw at you! But fear not and don't let water damage dampen your spirits! JAE shares quick and easy solutions to get you back to your daily routine as soon as possible.
JAE Wanaka is once again under the ownership of John Brosnan, who opened this branch 30 years ago! Read Andrew Ravenscroft's story, your local Wanaka technician and JAE Tech of the Year 2021, and know how his passion and commitment to providing the best possible service.
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