I would like to extend my personal thanks & gratitude to three of your staff members for the excellent service provided at a time of immense stress.
To Ashley, Rocco & Logan
These three gentlemen are a credit to your business. Their collective kindness, helpfulness, professionalism & expertise were on display from the start through to the conclusion of the job.
They demonstrated compassion & understanding, I am presently both vision impaired & immune compromised. Ashley who was training Rocco (I think I have the names the right way around) & Logan were stand outs by the very nature of the way they interacted with me. They were mindful & caring of my special needs & the presence of my small dog, pointing out hazards & ensuring my safety.
Logan, who was on site on two separate occasions, even recalled our previous interactions which were 2/3 months apart, demonstrating what a great listener he is. Especially when one considers how many customers were being serviced at this time of high-volume work (AKL weather bomb in NOV 2022!)
Overall, the teams’ communication was excellent. Explaining things to me so I could understand. This was particularly helpful as I had not had a flood before. I was stressed, anxious & without family support (I’m a widow & have no children & my nearest relatives were some distance away, also my neighbour's were away). I felt emotional & alone. This is where Ashley (the one in charge on day one) was a standout. I was made to feel like a treasured aunt. I don’t know how he did it, it was just his respectful, magical way. Thanks to this caring approach, I immediately felt supported & valued & trust was established.
Indeed, on every occasion when your team were departing my home, I was saying to myself ‘what fine young men’ ‘what a great team’ ‘how awesome were they” and I don’t say this lightly.
In my previous life I worked as an onboard manager for 34 years with Air New Zealand International. It takes a lot to impress me. I was responsible for cabin crew performance & training for the last 17 years, also assisting with offshore training at our base in China. In 2019 I retired from my flying career. My experience in customer service has been long & rewarding with multiple airline awards during my tenure eg ‘The World's Best Airline’ one of many accolades received multiple times. I was also selected from 1600 cabin crew in 1995 to look after Her Late Majesty Queen Elisabeth II on her first inaugural flight on an international carrier, so I know & understand how to deliver great customer service & to also recognise the exceptional which comes by way of the understated, in other words, with ease & authenticity. Therefore, I feel suitably qualified to praise your team for their work ethic & performance as they demonstrated these impressive qualities throughout our interactions.
Your team, well, they were “simply the best.”
They are not only a credit to your business but also to their families and were a blessing to me in my time of need.
Can you please ensure they are informed of this meaningful feedback.
Thank you also to your reception staff for their wonderful manner & helpfulness, they were great.
I will only use JAE for all my future jobs & will be recommending you to my friends & family (I’m not on any social media so can’t comment that way).
Thank you again for everything & and once again my very special thanks to Ashley, Rocco & Logan for getting me through this ordeal.
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