Not many companies can say they've been in more Kiwi homes and businesses than they haven’t, but JAE Group would certainly come close. After 57 years of dedicated service to New Zealanders, JAE has won the new Reader’s Digest 2025 Quality Service award for Home Maintenance, a testament to their ongoing commitment to excellence, trust, and service quality. This award reflects the choice of New Zealanders who, year after year, place their trust in JAE to care for their homes.
"We are incredibly proud to be recognised by Reader's Digest and the New Zealand public," says Mike Barron, JAE Group Business Manager. "Since 1967, JAE has been built on the foundation of exceptional customer service, and it's incredibly rewarding to see this commitment reflected in this Gold award."
A Legacy of Excellence
Founded by Jack, Audrey & Edward Smith, JAE quickly established itself as Auckland's go-to company for carpet cleaning and stain treatment. Jack's unwavering dedication to honesty, reliability, and going the extra mile for customers continues to be the cornerstone of JAE's philosophy.
Over the years, JAE expanded its services to include flood & fire restoration, pest control, and more, becoming a trusted partner for homeowners and businesses nationwide.
Customer Focus at the Heart of Everything
JAE's dedication to its customers is central to its success. All staff undergo rigorous customer service training, emphasising JAE's rich history, core values and vision for the future. This includes the importance of treating every client's home with the utmost respect, as if it were their own. This commitment fosters a positive customer experience, leading to a steady stream of positive feedback and referrals.
Continuous Improvement and Innovation
JAE's commitment to excellence doesn't stop there. The company actively seeks and values customer feedback, using it to refine its services and stay at the forefront of the industry. JAE's passion for innovation and education is evident in their dedication to providing clients with valuable advice and tips to maintain their homes between visits from their expert technicians.
Celebrating a Trusted Kiwi Brand
JAE's Reader's Digest 2025 Home Maintenance Gold Award is a testament to its unwavering commitment to providing exceptional service to New Zealanders. With a focus on innovation, customer satisfaction, and ongoing improvement, JAE is sure to remain a trusted name in Kiwi homes and businesses for years to come.
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